I just wanted to take a moment to thank you and your staff at eSchedule for all that you have done. Working with eSchedule has been a positive experience from the beginning. We are pleased that the basic package seemed to be designed for us, and then you surpassed our expectations by tailoring it to meet our agency’s specific needs. Your ability to accommodate our diverse response programs has been exceptional. Your company’s commitment to continual improvement is reflected in the many enhancements since we received the original version.
While I am the primary scheduler for our agency, I also have numerous other administrative and operational tasks assigned to me. eSchedule has freed me up by significantly reducing the man-hours formerly spent on scheduling. I do not hesitate to estimate that we are now saving over forty (40) hours each month in scheduling alone. This allows me to focus on other issues, which was not the case before. As you are aware, our package included the Time Clock features, which not only saves us more man-hours, but has shown to be an effective tool in helping to control overtime costs.
As you can see, from the administrative stand point, eSchedule has had a positive effect on this agency. From the membership stand point, the effects have been just as positive. Members are now able to view our schedule from anywhere they have internet access. This flexibility alone was a vast improvement for them. The ability to designate trainee/trainer slots has increased our capability as an agency to provide quality training without overloading our trainers.
In closing, I would like to reiterate that you and your staff have provided us with the product, training, updates and consistently efficient customer service to meet our needs from the beginning. We are looking forward to our continuing relationship with eSchedule.