Terms updated January 15, 2024
TRAINING, SUPPORT & SETUP FEES
We do not charge for training or support. There is no setup fee unless your agency is quoted a specific customization (see below).
NOT-FOR-PROFIT 100% VOLUNTEER DISCOUNT
We proudly offer a 10% discount to any 100% volunteer agency who uses eSchedule. To receive this benefit, you must provide proof of your volunteer status. You must pre-pay for 1 year (total of 10% discount) to receive this benefit. Cannot be combined with any other promotion or discount.
SOFTWARE UPGRADES
We’re constantly improving eSchedule to meet the growing needs of our customers. In most cases, based on your activated modules within your account, you’ll receive software enhancements at no additional charge.
MODULE ADDITIONS
Additional modules may be added on to your account at any time and will be invoiced accordingly. The amount to be invoiced will depend on where you are in your current billing cycle at the time of the change.
PRICING
The cost for eSchedule is based on the number of active users + the activated modules within the account.
Annual Payment
The best possible price is offered with annual payment. Keeping in mind you can cancel your account any time after the first 3 months of service, this is the best option for most organizations. Annual payments can be paid by check or ACH/debit transaction.
Quarterly Payments
For organizations that wish to pay quarterly, the subscription cost is 10% higher. Quarterly payments will be automatically charged and requires a method of payment to be stored on file (credit card, debit card or bank account).
SETUP PROCESS & INITIAL INVOICE
Once we receive a signed approval and the necessary assets from you, we will begin setting up your account. Upon completion of your initial configuration, we’ll e-mail you a logon to your new account and will send your first invoice via e-mail (due Net 15). The invoice will be dated as of the date you have access to the basic functions of the software.
MAXIMUM # USER ACCOUNTS
You can add as many active user accounts as you need so long as it doesn’t exceed the maximum # set within your account. Inactive users do not count toward your maximum. If you need to add additional users, there will be a price increase. Contact us and we’ll increase your level to allow for a higher maximum # of active users.
SOFTWARE CONFIGURATION & CUSTOMIZATION
Software configuration is done at no charge. If your agency has any requests or customizations that are unique or specific to your department only, we may issue a quote for a customization of the software.
PAYMENTS & INVOICES
Our standard pricing assumes an annual payment by check or ACH/debit (international customers, see below). Quarterly or monthly invoicing requires an ACH authorization to be on file. All invoices are due Net 15 unless agreed upon otherwise upfront. Invoices are sent via e-mail only. Be sure we have an accurate e-mail address on-file as to prevent any interruption in service due to non-payment.
INTERNATIONAL CUSTOMERS
International customers must pay by wire, credit card or debit card. For credit card payments, the conversion rate will be automatically applied by the credit card processor.
PRICE CHANGES
We do everything we can to keep your costs low. In the event of a price change or increase, we will provide sufficient and fair notice to your organization. Price change notifications are made via e-mail.
CANCELLATIONS
You may request to cancel your subscription anytime after the 3rd month of service based on your initial service date. For complete details, see Cancellation Policy / Procedure.
SMS TERMS
eSchedule offers prospective customers and customers to engage via SMS text messages in conversations with our representatives about our solutions and services. Message frequency varies. Message and data rates may apply. Text HELP to for assistance. Reply STOP to opt-out. Carriers are not liable for any delays or undelivered messages.