interior11

New Messaging Features

We’re currently rolling out an exciting new feature to EMS eSchedule customers.  Our upgraded communication tool now features the ability to send messages within the software itself.  With the latest enhancement, administrators have the option to send an internal messages which will be displayed on the main dashboard, viewed when users login.  This feature is in addition to the current options of sending out a text messages, pager messages or/or e-mails.

A few of the benefits include:

  • Ability to send a message to groups or selected individuals
  • Ability for members to “acknowledge” a message
  • Administrators can see a report that shows which members read and acknowledged a given message
  • Ability to set an expiration date for messages
  • Option to print message reports

In addition, we’ve enhanced the way message groups are handled:

  • Administrators can now see a complete list of all available message groups.
  • When an administrator selects a “group” to message, they can now see the individual members contained within the group.

These upgrades are currently being tested with a select few agencies. We plan to roll out the changes to all customers within the coming weeks. If you have questions, please contact us at [email protected].

VIDEO TOUR:

 

Working Wonders For Lawrence County EMS

Lawrence County, OH is home to one of EMS eSchedule’s customers—Lawrence County EMS (LCEMS). Their mission is to deliver high quality, comprehensive emergency medical service with excellence, compassion and professionalism. We’ve worked closely with them to develop a custom software solution that meets their needs.

In addition to basic customizations across the platform, our client Mac Yates and the team at EMS eSchedule have focused on adding a number of custom features that have taken the ambulance software to the next level.

Both the EMS and 911 divisions use our software.

  • Pay Period Adjustments
    Lawrence County’s different divisions run on different pay periods. Our software team designed a solution that allows them to adjust the pay period on-the-fly based on the division in which their processing payroll for.
  • Sick Time Accrual
    The company uses a unique accrual program. Their employees earn sick time over a specific period of time. Although our software doesn’t handle this by default, we were able to alter their program to handle this without a worry. This feature is now used bi-weekly on demand by the customer.
  • Attendance Reporting
    LCEMS has a zero tolerance attendance policy. Using a custom point system, employees are docked “points” depending on the severity of the tardiness or absentee instance. eSchedule’s reporting now handles this flawlessly. It also prompts a “reminder” to managers to trigger a counseling meeting when an employee’s points reach a certain level or if they’re a “no call / no show”.
  • Forms Manager
    This new feature is being used by many of our customers. It’s super popular and is saving time for road crews and managers alike. Essentially, the forms manager takes nearly any paper form and converts it to a digital form online. It works really well for ambulance gear/shift checks, maintenance checks, uniform requests and equipment checks.For LCEMS, we assisted them with building custom forms for their ambulance check sheets, medication inventory list and medication supply order forms.
  • Biometric Finger Scan – EMS Time Clock
    Plans are in the works to implement the biometric finger scan to LCEMS’ time clock. This new feature requires employees to scan their index finger in order to punch in or punch out, thus reducing the change of fraudulent or “buddy” punches.